How can we help?

Understanding a result

SharePause provides an AI-assisted second opinion. Ratings and confidence scores are not proof and may be incomplete or incorrect.

Important claims should be checked against reliable original sources, official records, and qualified professionals when appropriate.

Incorrect or unexpected results

AI-assisted analysis can misunderstand context, satire, edited images, developing news, obscure sources, or content that lacks enough information.

Contact support with the submitted content and a description of what appears incorrect so we can review the issue.

Account and sign-in help

Confirm that you are using the same email address used to create your SharePause account.

Check your spam or junk folder for verification and password-recovery emails before contacting support.

Check history

Signed-in checks may be saved privately to your SharePause account and accessed across supported web and mobile experiences.

You can delete individual checks or clear your saved history from the History page.

Public Trust Cards

Public Trust Cards may be viewed by anyone with the applicable link, code, or QR code.

You can unpublish or republish your public Trust Cards from the Trust Cards section of your account.

Private Trust Cards

Private Trust Cards are downloaded directly to your device and are not published through a public SharePause link.

SharePause cannot recover a locally downloaded card that has been deleted from your device.

Images in saved history

Some original images are temporary browser uploads or device-local files and may not remain available on another device.

The analysis result may still be saved even when the original image cannot be reopened.

Privacy requests

Depending on your location, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information.